FAQ Contacts for Good

Web Site

How do I log in?

You can buy contacts without logging in. We're currently allowing customers to buy lenses as guests and will add a log in functionality in the coming months.

I forgot my password. How do I change it?

For now, you don't need a password or a login. In the future, you'll visit the login page, enter your user name (your e-mail address), and select forgot my password. We'll e-mail you a link to the Reset Password page where you can create a new password.

When placing an order for a dependent, or someone other than myself, whose information should be entered in the Profile, mine or the patient's?

The patient's information should be entered in when ordering contact lenses. We use this information to verify the prescription with the patient's selected Eye Care Provider, so it's critical that it's correct. If you aren't the patient, but are paying for the goods, we'll gather your information in the payments section.

Can I place an order over the phone?

Yes. Just give us a call and we'll take care of you. 1-844-783-5546.

Can I access the website from my phone?

Yes, but we're not quite mobile friendly just yet.

Contact Lenses

Can I use my eyeglass prescription to order my contacts?

No. You need a separate contact lens prescription.

Can I get colored, non-prescription contacts?

Yes - but you'll still need a contact lens exam and prescription so we make sure the lenses fit your eyes.

Do you offer trial lenses?

Not from our online store. But, we'll happily hook you up with some trial lenses if you're ever in Manteca, CA.

Can I swim with my Contact Lenses?

Yes, although you will increase the risk of losing your lenses by swimming with your eyes open.

How To Insert & Remove Contact Lenses With Long Fingernails

This one is tricky. Consult your eye care practitioner if you've got long nails. They'll be able to teach and train you properly so you don't lose an eye.

What's your guarantee on your contacts?

If you are not 100% satisfied with your experience, we'll do everything we can to make it right. Call us at 1-844-783-5546 or email us at [email protected] to tell us what's going on.

Account Questions

How do I update personal information?

Currently, all customers check out as guests, which means there is no login. If you'd like to update your personal information, please email us at [email protected] or call us at 1-844-783-5546.

Insurance

Do I have to have insurance to order on Contacts for Good?

No. You don't have to have vision insurance to place an order on Contacts for Good.

How does insurance work on the Contacts for Good site?

Enter your U.S. insurance policy* info on our site. Within minutes, an actual human will review your claim, figure out your discount, and pre-authorize your discount, and apply that to your out-of-pocket cost. You'll have 24 hours to buy your lenses, and during that time you won't be able to make insured lens purchases anywhere else. If you decide that you don't want to shop with us, you can de-authorize your claim by emailing us at [email protected] or just let the 24 hours go by.

*Sorry, but we can't work with insurers from other countries. Blame the bureaucrats.

What is Insurance pre-authorization?

This is insurance lingo for "You're covered. Select your lenses and checkout with your discount today."

Do I need to use all of my eye insurance at once?

Yes. We recommend using your insurance for an annual supply because insurance companies don't let you use it bit by bit. Essentially, you use it or lose it. Sounds like a tough rule, but that's how insurance works.

Is my information safe?

The Health Insurance Portability and Accountability Act has a lot to say about your privacy, which is why we've gone above and beyond to meet HIPAA security standards. If you need to know more, check out our privacy policy.

What if my insurance is denied?

It happens. Maybe you've used up your annual limit, or your insurance has expired. If you have a problem, feel free to call us at 1-844-783-5546.

What's the average insurance discount?

It all depends on your coverage and your provider.

Do I need to do any paperwork if I use my insurance on the Contacts for Good site?

Nope. It's all done by our staff while you're shopping here. Once approved, we'll automatically apply your discount at checkout. We take care of all of that hassle for you. We want this to be quick and painless.

Why can't I make purchases with my insurance elsewhere while I'm pre-authorized with Contacts for Good?

When we pre-authorize your insurance we've actually asked your insurance company if you have insurance that can be applied to your purchase. When they pre-authorize you it means you can get your discount right away at checkout. It also ensures that you don't accidentally try and claim too much at the same time. If you decide you don't want to use your insurance with us, simply email us at [email protected] and we'll de-authorize your claim so you can begin using your insurance elsewhere.

Can I use my insurance to purchase sunglasses?

It depends on your coverage and your provider.

Prescription Questions

How do I know if I have a current prescription?

We recommend checking with your eye doctor's office before placing your order. In most states, prescriptions are valid for one year.

How to send us your prescription

Enter your parameters in our online form, and then drag and drop a file to the Upload box. We're asking for both to make double sure we get it right.

How to get a copy of your prescription

Your eye doctor is actually required by law to give you a copy of your prescription—for free. If you don't know where that went, call your doctor and ask for another copy (an electronic file will probably be easier to use here than paper). To be valid, the prescription must be signed by your doctor and be less than a year old.

How to upload your prescription

You'll need an electronic copy of your prescription. If your doctor didn't provide a digital copy, simply snap a photo of it or scan the original prescription. Then, when prompted to upload your prescription on the site, add the file by dragging and dropping it onto the prescription uploader, or by browsing your files to select it. If you have any problems, don't hesitate to call us at 1-844-783-5546.

How to read your prescription

These sample forms show you how the info on your prescription tallies with our form. Your prescription may not have all these fields. Don't fret. Different eyes need different things. CYL, for instance refers to astigmatism, which you may not have.

Sample Contact Lens Prescription

 SPHCYLAXISBCDIALens Name
OD -.76 -1.20 30 8.2 14.25 Acuvue Advance for Astigmatism
OS -1.20 -.76 160 8.2 14.25 Acuvue Advance for Astigmatism

Contact Lens Acronyms

AbbreviationTermDefinitionExamples
OD Right Eye Right eye parameters  
OS Left Eye Left eye parameters -20.00 to +20.00
SPH or PWR Sphere or Power Degree of near- or far-sightedness  
CYL Cylinder Specification for astigmatism -4.00 to +4.00
X Axis Orientation of cylindrical lens 0° to 180°
BC Base Curve Fit of lens to cornea 8.0 to 10.00
DIA Diameter Edge-to-edge size of lens 13.0 to 15.0

Where do I find my prescription on my box?

Look on your current package for a chart or sticker with SPH or PWR, BC and DIA in the header. You may also see CYL and AXIS. There will be two rows: OD and OS. That'll be it.

Why do you need my actual prescription?

For one thing it's the law. Plus there's no other way we can find out what you need.

How do I enter my prescription on your form?

Just match the fields on the form to the ones on your prescription.

Can I use my eyeglass prescription for contacts?

Um, no.

If I change brands, can I use my regular contacts prescription?

Again, no. Every brand is different, so you'd need to get a new prescription for your new brand.

My prescription is exactly 367 days old. Do I still have to get a new one?

Yes. It's a pain but it's also the law :)

Returns and Exchanges

What is the Return & Exchange policy?

We will issue a full refund or replacement goods in all cases in which:

  1. prescription contact lenses or related products do not meet the specifications you gave us per your prescription;
  2. contact lenses or related products are delivered damaged; and
  3. the products you have ordered are returned to us as undeliverable by the postal service.
  4. The product is returned within 35 days from the date of invoice.

In every case (except undeliverable returns), you must contact our customer care representative to request a return authorization, get the relevant return address, and then ship the product to us. ([email protected]) We will issue a refund or replacement to you within 30 days of the date we receive the return. If goods are returned as undeliverable, we will contact you by email to confirm the delivery address. If we do not receive a reply to that email within a reasonable period, or within 30 days of the return of the goods, then we will issue a refund within 30 days of the return date.

Under this article, we ask that you pay for return postage. We may refuse to accept future orders from customers who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order, including delivery charges, and will only be issued against the same credit or debit card account as you supply to pay for the goods. If you return goods under your cooling off right, they must be returned undamaged, unopened and unused to qualify for a refund.

What should I do if I received damaged or incorrect product?

Call our Customer Service team right away at 1-844-783-5546.

Is there any warranty for products ordered from Contacts for Good?

Yes. All products purchased on eyeconic.com have a warranty except for standard plastic lenses. For more product details, please contact the Eyeconic Customer Service team at 1-844-783-5546 or [email protected]

How to return items

We'll happily replace lenses that arrive damaged, and fix incorrect orders. Call us at 1-844-783-5546 or email us at [email protected] and we'll tell you how to send back any unopened, unmarked boxes. As soon as we get them, we'll reimburse you.

Request a return

Email us at [email protected] and we'll tell you how to send back any unopened, unmarked boxes for reimbursement. Alternatively you can call us at 1-844-783-5546.

Orders and Shipping Questions

How do I check the status of my order?

You'll receive an order confirmation email followed but a shipping update once your products have shipped. In the case that you would like some more detail, feel free to email us at [email protected] or call at 1-844-783-5546.

What should I do if I made a mistake when I placed my order?

Call our Customer Care team right away at 1-844-783-5546 or email Customer Care team at [email protected]

What is your typical turnaround time for products to be shipped?

With contact lenses, the key is your prescription. We go the extra mile to make sure it's right! We'll typically ship your order 2-5 business days from the time your doctor verifies your prescription.

Do you offer international shipping?

Not at this time. We ship anywhere within the 50 United States, and are exploring international shipping for the near future.

How can I track my contact lens order?

We will send you an email with tracking info once the product has shipped. If you have an questions, please contact our Customer Service team at [email protected] or 1-844-783-5546.

Payment Questions

Does Contacts for Good accept vision insurance?

We sure do. That's our specialty. Just fill out the online form and let us do the rest.

What forms of payment are accepted?

Visa®, MasterCard®, American Express®, and Discover®.

When is my credit card charged?

When you place your order, we ask your credit card for an authorization hold to cover the balance. We bill your credit card as each item ships.

Is it safe to use my credit card on the site?

Yes.

Humanitarian Work

Can I join one of your humanitarian trips?

The more the merrier!

How many pairs of glasses have you given away?

We've given away over 45000 pairs of glasses to kids in need.

Company Information

Who owns Contacts for Good?

Manteca Optometric

Additional Questions

Give us a call at 1-844-783-5546 or send us an email at [email protected]