Terms and Conditions of use
Thank you for visiting the Contacts for Good web site (the “Site”). Contacts for Good is an online extension of Manteca Optometric, an optometry clinic owned and operated by Dr. Fred Stellhorn, O.D. which sells contact lenses. Contacts for Good (“we” and “us”) is a company with limited liability situated in and vested under the laws of California. We designed this site to make shopping for contact lenses easy, private, and convenient, any time, day or night. Contacts for Good is the best place to buy contacts online with your vision insurance. We offer a wide range of contact lens products and make every attempt to provide the information that visitors (“you” and “user,” i.e., any natural person acting on the Site with purposes having no relationship to his/her commercial or professional activity) need to make informed purchasing decisions. We have drawn up these terms and conditions so that we, and you, will know what to expect from each other.
If you visit or shop at contactsforgood.com you accept these conditions, so please read them carefully.
By using your vision insurance to purchase your lenses, you acknowledge that your insurance benefits are the result of a contract between you and your insurance carrier. Contacts for Good bills your insurance as a courtesy to our patients. If for any reason your insurance fails to pay for services performed by Contacts for Good even if coverage was established (pre-authorized) prior to your transaction, you are responsible for full payment.
Any action you take that in our sole discretion restricts or inhibits any other user from using or enjoying the Site is not allowed. You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.
You agree not to reproduce, duplicate, copy, sell, resell or make commercial use of, any portion of the Site, use of the Site, or access to the Site without first getting our express written consent to do so. You agree not to access the Site by any means other than through the interface we have designed for you.
We have tried to provide accurate product descriptions by following the manufacturer’s language. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If any product you purchase through this Site is not as described, your sole remedy is to return it, unused.
Payment, coupons and shipping
We accept the following forms of payment: PayPal, Visa, Mastercard, Discover, or Amex. You may make payments either online or by telephone.
If you use coupon codes, please note that you can only use one code for each order.
When you place your order, you will see a prompt to select a shipping method. The delivery date will depend on the method you choose. We will make our best effort to process and ship your product within 3 days of receiving your order, but sometimes there are delays that are outside our control, such as bad weather or problems within the postal or delivery service.
Standard shipping will deliver your product within the indicated timeframe. If there will be a delay longer than 14 days, we will notify you. Priority shipping can expedite the arrival of your lenses. If you need your products sooner, choose courier, which will get your order to you even quicker.
NOTE: The title and risk and rewards of ownership of the product transfers from Contacts for Good to the customer at the point of shipment.
You may return any products you order on the Site and cancel the agreement without explanation within seven (7) working days after you’ve received your order (the “Return Period”). If you return products you must fulfill the requirement of our Returns Policy (below). All products that you return to us must be in their original, undamaged packaging, fit for resale. From the date you decide to withdraw from the agreement to the date the product is returned to us by you, you assume all responsibility for keeping the product safe, secure, and free from damage.
Returns and refunds policy
We will issue a full refund or replacement goods in all cases in which:
- Prescription contact lenses or related products do not meet the specifications you gave us per your prescription;
- contact lenses or related products are delivered damaged; and
- the products you have ordered are returned to us as undeliverable by the postal service.
- The product is returned within 35 days from the date of invoice.
In every case (except undeliverable returns), you must contact our customer care representative to request a return authorization, get the relevant return address, and then ship the product to us. We will issue a refund or replacement to you within 30 days of the date we receive the return. If goods are returned as undeliverable, we will contact you by email to confirm the delivery address. If we do not receive a reply to that email within a reasonable period, or within 30 days of the return of the goods, then we will issue a refund within 30 days of the return date.
Under this article, we ask that you pay for return postage. We may refuse to accept future orders from customers who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order, including delivery charges, and will only be issued against the same credit or debit card account as you supply to pay for the goods. If you return goods under your cooling off right, they must be returned undamaged, unopened and unused to qualify for a refund.
Your eye care practitioner should give you a paper copy of your prescription after evaluating you for contact lenses. In fact, practitioners are required by law to do so at no charge. Your practitioner’s printed name and signature must both appear on your copy of the prescription.
NOTE: Do not use a prescription for spectacles when you order contact lenses, as the prescriptions are often different. We recommend that you use only a current contact lens prescription that is dated within one year of your order.
Contacts for Good and other graphics, logos, and service names used on the Site by us are the trademarks of Contacts for Good trademarks may not be used in connection with any third-party products or services or in any manner that disparages or discredits Contacts for Good All other brands and names (including third-party product names) are the property of their respective owners.
The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations, including but not limited to the Export Administration Act and the Arms Export Control Act. You agree not to transfer, by electronic transmission or otherwise, any Content derived from the Site to either a foreign national or a foreign destination in violation of such laws. Only customers within the United States can use insurance to cover allowable lens expenses through this website.
We may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users. We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the Site.
We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party, or us.
We reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. Similarly, we reserve the right to limit quantities of items purchased by each customer.
These terms are effective until terminated by either party. If you no longer agree to be bound by the Terms and Conditions of Use, you must stop using the Site. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or to the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.
We make no representation that the Content in the Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Those who choose to access the Site from other locations do so on their own risk and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating to the Site, the services provided through the Site or the Content (a "Claim") shall be governed by the internal laws of the State of California and the federal laws of the United States applicable therein, without reference to any choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction at San Joaquin Country Superior Court in the state of California, USA, and irrevocably agree that all Claims or disputes shall be heard in such court. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.
You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software, if any.
When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we will provide you a way to unsubscribe. Please see the Opt-out section.
Links to third party sites
Occasionally, we may make available a link to a third party’s web site. These links will let you leave the Site. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse the site or its use or contents.
Intellectual property policy
Copying does harm rightful owners of IP rights. We have drafted the following IP Policy to protect those rights:
You may not infringe any, all or part of the intellectual property rights associated with the manufacture, design, branding and packaging of any products advertised on the Site nor introduce any modifications to the products supplied by us unless the nature of the delivered product dictates otherwise. Use of the Site does not constitute a license to use in any way, any of the trademarks owned by us or our licensors, including but not limited to the words Contacts for Good All content, designs, text, graphics, software compilations, underlying source codes, and other graphic arrangements together with the compilation (meaning the collection, arrangement and assembly) of all content on the Site are the copyright of us or our licensors, where applicable. Permission is granted to users to download and print one copy of the Site for their own personal, non-commercial, use. Any other use of the Site including the reproduction, modification, distribution, transmission, republication, display or performance of the content of the Site without prior written consent from us is strictly prohibited. Last but not least: you may not create and/or publish your own database that features substantial parts of the Site without our prior written prior approval.
We take the security of your information very seriously. Our e commerce system uses the latest SSL (Secure Sockets Layer) technology - the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to Contacts for Good in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Chrome, Firefox, Safari, Netscape, Internet Explorer, AOL, Web TV and most other browsers. It is the same level of encryption technology that NASA and the CIA use. This ensures that your credit card information remains totally secure. Its about as secure as using your local bank machine.
Additionally, because we must gather health information, we are 100% HIPAA compliant and have dedicated resources to ensure that your personal information is private, secure and handled according to HIPAA guidelines.
We provide you the opportunity to "opt-out" of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any special offer emails from us, you may opt-out at anytime by following the unsubscribe link located at the bottom of each email communication.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter.
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can email us at [email protected]
Disclaimer of warranty
THE CONTENT (AS DEFINED BELOW) CONTAINED IN THIS SITE IS PROVIDED BY Contacts for Good AS A SERVICE TO ITS CUSTOMERS. THIS SITE DOES NOT CONTAIN INFORMATION ABOUT ALL EYE DISEASES, NOR DOES THIS SITE CONTAIN ALL MEDICAL INFORMATION THAT MAY BE RELEVANT TO YOUR EYECARE NEEDS. THE INFORMATION PROVIDED IN THIS SITE IS ONLY GENERAL HEALTH INFORMATION, AND IS INTENDED ONLY TO FACILITATE COMMUNICATION BETWEEN YOU AND YOUR PROFESSIONAL EYECARE PROVIDER. THIS SITE DOES NOT PROVIDE MEDICAL DIAGNOSIS FOR ANY INDIVIDUAL AND MUST NOT BE USED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT OR CARE. ALL SPECIFIC MEDICAL QUESTIONS YOU MAY HAVE ABOUT YOUR SPECIFIC MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS MUST BE PRESENTED TO YOUR PROFESSIONAL EYECARE PROVIDER. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY SEEKING PROFESSIONAL ADVICE BECAUSE OF ANY INFORMATION CONTAINED IN OR RELATED TO THIS SITE. EXCEPT AS EXPRESSLY AND UNAMBIGUOUSLY STATED OTHERWISE, Contacts for Good DOES NOT ENDORSE, OPERATE, CONTROL, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, BRAND, METHOD, TREATMENT, INFORMATION OR SERVICE ON THIS SITE. THE INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
Contacts for Good AND OUR MEDICAL ADVISORS, CONSULTANTS, AND STAFF EXPRESSLY DISCLAIM AND EXCLUDE ALL WARRANTIES WITH RESPECT TO ALL INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
THIS SITE INCLUDES CONTENT PROVIDED BY THIRD PARTIES AND USERS. FOR SUCH CONTENT, Contacts for Good IS A DISTRIBUTOR AND NOT A PUBLISHER. Contacts for Good HAS NO MORE EDITORIAL CONTROL OVER SUCH CONTENT THAN DOES A PUBLIC LIBRARY OR NEWSSTAND. ANY OPINIONS, ADVICE, STATEMENTS, SERVICES, OFFERS, OR OTHER INFORMATION EXPRESSED OR MADE AVAILABLE BY THIRD PARTIES (INCLUDING MERCHANTS AND LICENSORS) ARE THOSE OF THE RESPECTIVE AUTHORS OR DISTRIBUTORS OF SUCH CONTENT AND NOT OF Contacts for Good OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS. THERE ARE NO WARRANTIES MADE AS TO THE COMPLETENESS, ACCURACY, CURRENCY, OR RELIABILITY OF INFORMATION PUBLISHED BY Contacts for Good DOES NOT WARRANT THAT INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE WILL SATISFY YOUR REQUIREMENTS OR IS WITHOUT DEFECT OR ERROR.
Limitation on liability
YOU ACKNOWLEDGE AND AGREE BY YOUR USE OF THIS SITE TO ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THIS SITE, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEB SITE.
UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. BECAUSE SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES AND PROVINCES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
These Terms and Conditions of Use constitute the entire agreement between us (you and us) and govern the use of the Site. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms and Conditions of Use shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties intentions as reflected in the provision, and the other provisions of the Terms and Conditions of Use remain in full force and effect.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site or the Terms and Conditions of Use must be filed within one year after such claim or cause of action arose or be forever barred.
We are pleased to hear from our customers and welcome your comments regarding our products, including the Site. We request that you be specific in your comments on our services and products. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (collectively, "Submissions"), the Submissions shall be deemed, and shall remain, our property. None of the Submissions shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Submissions of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions, including the right to publish on the Site or elsewhere and to use the Submission, including any suggestions, ideas, etc. contained herein.